Embed Live Slack on Case Record

Transform Service Cloud with Live Link: Embrace the Slack Experience at Centro

Elevate your service agents' capabilities with Centro's cutting-edge feature: Live Link, offering the Slack experience directly inside the Service Cloud. This integration redefines agent efficiency and communication, blending the best of both platforms to create an unparalleled support environment. Discover the key benefits of this innovative feature:

• Seamless User Experience: Live Link brings the familiar and intuitive interface of Slack into the Service Cloud. Agents can enjoy the ease and flexibility of Slack's communication tools while managing cases, enhancing their productivity and comfort.
• Real-Time Communication and Collaboration: Foster faster resolution and better team collaboration. With Live Link, agents can communicate in real-time, share insights, and collaborate efficiently within the Service Cloud, leveraging Slack's dynamic messaging capabilities.
• Streamlined Workflow and Case Management: Enhance case handling with the integration of Slack's features in Service Cloud. Live Link enables agents to quickly access and share information, update case statuses, and respond to customer needs more effectively, all within a unified platform.

Live Link at Centro is more than just a feature; it's a leap towards a more connected, efficient, and user-friendly service experience. Want to see how it can transform your agent's workflow? Book a meeting with our specialists or try Centro today and witness the synergy of Slack and Service Cloud in action.