Centro brings the power of Salesforce's Agentic Platform to Microsoft Teams! Â
∙ Case Deflection: Solve internal or external customer questions with up to 83% deflection rate in Teams.
∙ Sales Acceleration: Create Deal Desk issues, get product answers and more.
∙ HR Questions: Resolve internal questions about policies, submit time off, and more.
∙Bespoke Agents: Centro exposes any Active Agent seamlessly into Teams. You build it, we expose it to your entire team!
Quick Facts
Pricing:Â Starts at $1500/org/month, Agentforce credits not included.
Requirements:Â The Centro for Salesforce and Centro for Microsoft Teams packages, Agentforce setup and configured.
Access to All:Â All users may utilize Agentforce if configured; Agentforce credits are simply consumed. No Salesforce login requirements.
Agent Chat
Users can chat with your configured Agent as you designed! The chat can remain private, or they can add other in as they see fit.
@Mentionable Agents - in Teams!
Centro connects your Agents to @mention the Agent from your favorite Chats, Channels, and even Shared Channels, giving your customers powerful support right where they need it.
Agent Notifications
Centro ships with Agent Actions to make follow up a breeze. Send a message to the appropriate channel or chat that a deal was closed or case was resolved? Just ask it!
