For IT and internal help desks

Run your IT help desk on Salesforce, from Microsoft Teams and Slack

Employees file requests from the chat they already use. Your team works them as Salesforce Cases. Employees don't need a Salesforce license to file a request or follow its status.

SOC 2 Type II

Audited annually by A-LIGN

No shadow data store

Records stay in your Salesforce org

5.0 on AppExchange

Across 44 reviews

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Trusted by service teams at

No separate ticketing tool

Most internal help desks add another system for employees to learn and another license to pay for. Centro puts the request form in Teams or Slack and the ticket in Service Cloud, where your routing, SLAs, and reporting already live.

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Requests from a form or a message

Employees open a Centro Form from Teams or Slack, pick a category, and submit.
Or they turn any message into a request with a shortcut.
Files and context carry over to the Case.

Centro Simple Message Shortcut form open in a Microsoft Teams chat, with Subject and Description fields and a Save button, over an employee's message asking for help with a computer issue.

Status updates come to the employee

Salesforce Flow messages the requester when their ticket is assigned.
It messages them again when the ticket is updated or resolved.
No portal to check.

Centro Send notification message action in Salesforce Flow Builder, configured with a dynamic channel, a rich-text message with Salesforce merge fields, and options to start a thread, update the message, and add an emoji reaction.

Approvals in chat

Access requests and purchases go to the approver in Teams or Slack.
They approve or reject from the message.
The decision is recorded in Salesforce.

Announce outages once

Send a status update to every affected channel at once.
Compose and send it from Salesforce.
Employees read it in the channel they already use.

Centro Broadcasts app in Salesforce, with an audience builder listing chat conversations, a Send Broadcast panel, and broadcast delivery and engagement reports.

For every employee

The whole company can file requests, not just licensed users

Help desks serve everyone, but Salesforce licenses usually go to the IT team only. With Centro, employees file and follow requests from Teams or Slack with no Salesforce license, and every request is attributed to the person who filed it.

Individual attribution

Each request is logged to the employee who filed it, not a shared integration user.

Salesforce permissions apply

Employees see only what your Salesforce configuration allows.

One place to report

Volume, response times, and resolution data stay in Service Cloud reports and dashboards.

Answers with sources, for your IT team

CentroBot answers questions from Salesforce, SharePoint, and Teams with a citation on every answer, so agents can find the right policy or past ticket fast.
Action Prompts message the agent first when a ticket needs attention.
Every create or update asks for approval before it writes.

CentroBot in Microsoft Teams answering a question with numbered citations to Salesforce, Teams, and SharePoint sources and a Salesforce record card with Set close date and Open in Salesforce buttons.

Built for Salesforce admins

Configured in Salesforce with Flow
Different forms and fields per request type
Salesforce permissions always apply
Employees file requests without a Salesforce license
Installs from AppExchange and Microsoft Marketplace

SOC 2 Type II, audited annually by A-LIGN. No shadow data store.

Security details

Frequently asked questions

Can employees submit IT requests from Microsoft Teams?

Yes. Employees open a Centro Form in Teams or use a message shortcut. The request is created as a Case in Service Cloud.

Can employees submit IT requests from Slack?

Yes. The same forms and shortcuts work in Slack. Files and context carry over to the Case.

Do employees need a Salesforce license to file a request?

No. Employees file and follow requests from Teams or Slack without a Salesforce license. Each request is attributed to the person who filed it.

Can managers approve access requests from Teams or Slack?

Yes. The approver gets the request in Teams or Slack and approves or rejects it from the message. The decision is recorded in Salesforce.

Does Centro store message content?

No. Centro keeps no shadow data store. Records stay in your Salesforce org.

How is Centro priced?

Plans and prices are listed on the pricing page.

See it on your own help desk

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