Adapts to your existing process
- Live Slack conversation is linked to Salesforce Case record
- Agents work where they want - Salesforce or Slack
- Files automatically load to Case from Slack
Automate anything, with tools you already know!
- Salesforce Flow - Case Swarm, Escalation, Channel Creation/Archive/Management
- Slack Workflow Builder - Create Case & List Views in Slack
- Snap to your existing processes to Slack, no need to learn a new tool
Support your team where they work - in Slack!
- Create help desk Salesforce Cases from Slack
- Initiate Case creation from Shortcuts, Emojis Reactions or Slash Commands
- Structured experience, at the speed of Slack