Scale Up your IT Help Desk

One of the biggest drags on your company's productivity is an outdated IT Help Desk experience. Improve ticket resolution times by 30% with Centro IT Help Desk for Slack

2x

Accelerated First Response

30%

Faster Case Resolution

4+ Hrs

Saved a Week per Agent
Top Service Teams Trust Centro:

"Amazing tool if you're a Slack first company but want a tool to organize Slack chaos into Salesforce"

Ali Moosvi
Fundthrough

Adapts to your existing process

  • Live Slack conversation is linked to Salesforce Case record
  • Agents work where they want - Salesforce or Slack
  • Files automatically load to Case from Slack

Automate anything, with tools you already know!

  • Salesforce Flow - Case Swarm, Escalation, Channel Creation/Archive/Management
  • Slack Workflow Builder - Create Case & List Views in Slack
  • Snap to your existing processes to Slack, no need to learn a new tool

Support your team where they work - in Slack!

  • Create help desk Salesforce Cases from Slack
  • Initiate Case creation from Shortcuts, Emojis Reactions or Slash Commands
  • Structured experience, at the speed of Slack

Ready to try?

We have a quick start and free trial waiting..

Try IT Help Desk

Start saving time in Slack and Salesforce

Tell us about your use case and we'll get you started in minutes. Don't know what you want yet? No problem, we'll help you craft your dream integration based on your business.

Try Centro
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