![](https://cdn.prod.website-files.com/61b2708502e1c392819b43de/61b38272404baf587be940f3_CaseFormSlack.png)
![](https://cdn.prod.website-files.com/61b2708502e1c392819b43de/63190bd8a4d7f6f9416cf4f8_lwc_square2.png)
Adapts to your existing process
- Live Slack conversation is linked to Salesforce Case
- Agents work where they want - Salesforce or Slack
- Files automatically load to the Case from Slack
Slack-to-Case is here
- Create Salesforce Cases from Slack
- Initiate from Shortcuts, Emoji Reactions or slash commands
- Supports Internal or Slack Connect Users
- Salesforce Licenses for Submitting Users Optional
Automate Anything
- No need to learn another tool - leverage Platform automation from Salesforce Flow or Slack Workflow Builder
- Pre-baked solutions for Case Swarming, Escalations, Archive Channel and more
- Snap your existing process into Slack, no need to rebuild from scratch
![](https://cdn.prod.website-files.com/61b2708502e1c392819b43de/61b3bedf2d25bd56aab7eca0_WF%20Builder.png)