Support customers at the Speed of Slack

With Centro, react quickly to Customer Cases in Slack or Slack Connect, without compromising your existing process. Agents work where they are, Salesforce or Slack - no hopping around. Delight your customers with a Slack-first customer experience.

2x

Accelerated First Response

30%

Faster Case Resolution

4+ Hrs

Saved per Week/Agent
Top Service Teams Trust Centro:

"Pre-Centro, our response time ranged from 15 minutes to 1 business day. Now it's within an hour if not instant."

Marco Ramelb
First Vibes

Adapts to your existing process

  • Live Slack conversation is linked to Salesforce Case
  • Agents work where they want - Salesforce or Slack
  • Files automatically load to the Case from Slack

Slack-to-Case is here

  • Create Salesforce Cases from Slack
  • Initiate from Shortcuts, Emoji Reactions or slash commands
  • Supports Internal or Slack Connect Users
  • Salesforce Licenses for Submitting Users Optional

Automate Anything

  • No need to learn another tool - leverage Platform automation from Salesforce Flow or Slack Workflow Builder
  • Pre-baked solutions for Case Swarming, Escalations, Archive Channel and more
  • Snap your existing process into Slack, no need to rebuild from scratch

Ready to try?

We have a quick start and free trial waiting..

Try Customer Service

Start saving time in Slack and Salesforce

Tell us about your use case and we'll get you started in minutes. Don't know what you want yet? No problem, we'll help you craft your dream integration based on your business.

Try Centro
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