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Salesforce agents for Microsoft Teams, and what each one requires.
Agentforce Coworker is Salesforce's employee-facing agent: one assistant across Salesforce data, built on Data 360 and licensed through Agentforce 1 seat plans or Flex Credits. CentroBot is a Salesforce agent that runs where your users already work, in Microsoft Teams and Slack, without a Data 360 prerequisite and without credit metering. This page covers what each one requires, where each one runs, and what happens to your budget as usage grows.
Salesforce's agent for employees, part of the Agentforce platform. It reasons over Salesforce and connected data through Data 360 and runs actions defined in Agentforce. It is in beta in Salesforce, and Salesforce has announced web, Microsoft Teams, ChatGPT, Claude, and desktop surfaces for later in 2026. It is licensed through Agentforce 1 seat plans or Flex Credits, and connecting sources through Data 360 consumes credits. Check Salesforce's current requirements for which surfaces are available and what Data 360 setup is needed.
Where it fits: Salesforce-first companies already invested in Data 360 and Agentforce that want one agent across the Salesforce stack.
Runs in: Salesforce, in beta
Owned by: Salesforce admin in Agentforce Builder
Pricing model: Agentforce 1 seat plan or Flex Credits
Limits: Data 360 connectors needed beyond CRM and Slack
Centro's Salesforce agent for Microsoft Teams and Slack. It queries Salesforce live through the Salesforce MCP server, with no Data 360 requirement, and also reaches Teams, SharePoint, and Outlook data with the user's own permissions. Every answer cites its source, every write asks for confirmation, and Action Prompts let Salesforce message the rep first. Automation is built in Salesforce Flow. Pricing is flat per user, inference included, no credits. If you also buy Agentforce, Centro surfaces your Agentforce agents in Teams as a separate product.
Where it fits: Sales, RevOps, and client teams that communicate in Microsoft Teams and want to keep Salesforce up to date without leaving it, and companies that need non-licensed teammates in the loop.
Agentforce Coworker is an agent for the Salesforce stack. CentroBot is an agent for the chat window your users already have open.
| Criterion | Agentforce Coworker | CentroBot |
|---|---|---|
| Runs in | Salesforce (beta); Microsoft Teams announced for later in 2026 | Microsoft Teams, Slack |
| Prerequisite | Data 360 and Agentforce, each licensed separately | A Salesforce license and the Centro app |
| Metering | Agentforce 1 seat plan or Flex Credits | None, flat per user, inference included |
| Model | Check current release | Push and pull: Action Prompts plus questions |
| Microsoft 365 data | Via Data 360 connectors | SharePoint and Outlook live, user's own permissions |
| Cited answers | Check current release | Yes |
| Confirmation before write | Check current release | Yes, on every create or update |
| Channels tied to records | No | Yes, from Salesforce Flow |
| Built and owned by | Salesforce admin in Agentforce Builder | Salesforce admin in Flow |
| Data path | Salesforce and Data 360 | Salesforce API, no shadow data store |
| Licensing | Per user, on top of Microsoft 365 Copilot where required | Flat per user |
If you own Agentforce, Centro's Agentforce for Teams product puts your Agentforce agents in Microsoft Teams, and CentroBot handles prompts, channels, and Microsoft 365 data alongside them. Coworker in Salesforce, CentroBot in Teams, one set of Agentforce agents behind both.
If you are already on Data 360 and Agentforce and your users live in Salesforce or Slack, Agentforce Coworker is the natural next step. If your users live in Microsoft Teams, or you want a Salesforce agent without the platform prerequisites and the credit meter, that is CentroBot. See every comparison on one page. Book a demo.
Salesforce has announced Microsoft Teams for later in 2026; check current availability. CentroBot runs in Microsoft Teams today, and Centro's Agentforce for Teams product surfaces Agentforce agents in Teams if you own Agentforce.
No. CentroBot queries Salesforce live through the Salesforce MCP server.
No. Pricing is flat per user with AI inference included.
Yes, through Centro's Agentforce for Teams product, sold separately and only if you own Agentforce.
CentroBot. Action Prompts fire from Salesforce Flow when a record needs attention. Salesforce describes Agentforce Coworker as alerting users to what changed; check the current release for how it notifies.
A 30-minute walkthrough of what you have, what you need, and which method fits.