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CentroBot vs Slackbot

Salesforce agents in Slack and Microsoft Teams.

Slackbot has become Salesforce's AI agent inside Slack, with connections into CRM, Tableau, Data 360, and Agentforce. If your company runs on Slack and Salesforce, it is the first thing you should evaluate. CentroBot is built for the cases Slackbot does not cover: users on Microsoft Teams, users that need Salesforce to prompt the rep instead of waiting for a question, and companies with people outside Salesforce who still need to be in the loop.

What Slackbot is

Salesforce's native AI agent in Slack. Since early 2026 it answers questions about CRM data, runs Agentforce agents, and connects to Tableau and Data 360 through MCP. It is included in Slack Business+ and Enterprise+ plans, and it reads and edits Salesforce records through Salesforce-hosted MCP servers, which require Enterprise Edition or above. Check Slack's current plan requirements for any additional license requirements.

Where it fits: Slack-first companies already on Agentforce that want CRM questions answered inside Slack without another vendor.

Quick facts

Runs in: Slack and Salesforce Lightning

Owned by: Slack and Salesforce admins

Pricing model: Included in Business+ and Enterprise+ plans

Limits: No Microsoft Teams version, pull model

What CentroBot is

Centro's Salesforce agent for Microsoft Teams and Slack, running on the Centro integration, which has connected workplace chat and Salesforce since 2020. It answers questions about Salesforce, Teams, SharePoint, and Outlook data live at question time, with cited sources and a confirmation step before every write. Action Prompts let Salesforce message the rep first when a record needs attention. Automation is built in Salesforce Flow by your Salesforce admin. Pricing is flat per user with no message metering, and non-licensed teammates are reached through a governed automation user. Additional MCP servers can be added.

Where it fits: Sales, RevOps, and client teams that communicate in Microsoft Teams and want to keep Salesforce up to date without leaving it, and companies that need non-licensed teammates in the loop.

The difference in one sentence

Slackbot answers in Slack when you ask. CentroBot prompts the rep, in Teams or Slack, before you have to.

Where each one stops

Slackbot

Slack and Salesforce Lightning only. There is no Slackbot for Microsoft Teams.
Pull model. It responds to a question; it does not message a rep when a required field is empty or a stage has stalled.
Salesforce actions run through Salesforce-hosted MCP servers, which need Enterprise Edition or above. Check Slack's current plan requirements for any usage-based charges.
Every participant needs a Slack seat on a qualifying plan, and CRM actions need a Salesforce user.
Channel lifecycle tied to records is not part of Slackbot; Salesforce Channels and Slack's own automations cover part of it.

CentroBot

A paid subscription on top of Slack or Teams.
The conversational agent needs a connected Salesforce license; Teams-only or Slack-only users get the declarative layer (cards, forms, prompts) but not AI chat.
Does not query Tableau or Data 360 today; Salesforce data is queried live through the Salesforce MCP.

Comparison table

Criterion	Slackbot	CentroBot
Runs in	Slack, Salesforce Lightning	Microsoft Teams and Slack
Model	Pull: user asks	Push and pull: Action Prompts plus questions
Data sources	CRM, Tableau, Data 360, Agentforce	Salesforce, Teams, SharePoint, Outlook, custom MCP servers
Cited answers	Check current release	Yes, every answer cites its source
Confirmation before write	Check current release	Yes, on every create or update
Create and manage channels from records	Salesforce Channels, separate feature	Yes, from Salesforce Flow
Include teammates without a Salesforce license	No CRM actions	Yes, via the automation user (declarative layer)
Metering	Included in Business+ and Enterprise+ plans	None, flat per user
Built and owned by	Slack and Salesforce admins	Salesforce admin in Flow
Data path	Salesforce and Slack	Salesforce API, no shadow data store
Licensing	Per user, on top of Microsoft 365 Copilot where required	Flat per user

Using both

A Slack-first company on Agentforce can run Slackbot for questions and CentroBot for prompts, channels, and the Teams side of the house. They do not compete for the same work, and CentroBot does not require you to drop Slackbot.

If your whole company is in Slack and already on Agentforce, Slackbot is the default and it should be. If part of your company is in Microsoft Teams, or you need Salesforce to reach out to the rep instead of waiting to be asked, that is CentroBot. See every comparison on one page. Book a demo.

Frequently asked questions

Is there a Slackbot for Microsoft Teams?

No. Slackbot runs in Slack and in Salesforce Lightning. CentroBot is a Salesforce agent that runs in Microsoft Teams and Slack.

Does Slackbot update Salesforce?

Yes. Slackbot reads and edits Salesforce records through Salesforce-hosted MCP servers, available to Enterprise Edition orgs and above on Slack plans that include Slackbot. Check Slack's current plan requirements for any usage charges.

Can CentroBot message a rep without being asked?

Yes. Action Prompts fire from Salesforce Flow when a record needs attention, in a Teams or Slack DM, and the rep answers in the thread.

Do I need Agentforce to use CentroBot?

No. CentroBot uses the Salesforce MCP server. If you do buy Agentforce, Centro can surface your Agentforce agents in Teams as a separate product.

Is CentroBot metered?

No. Pricing is flat per user with no message or credit metering. AI inference is included.

Want the comparison done on your org?

A 30-minute walkthrough of what you have, what you need, and which method fits.

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