Adapts to your existing process
- Live Slack conversation is linked to Salesforce Case record
- Agents work where they want - Salesforce or Slack
- Files automatically load to Case from Slack
Automate anything, with tools you already know!
- Salesforce Flow - Case Swarm, Escalation, Channel Creation/Archive/Management
- Slack Workflow Builder - Create Case & List Views in Slack
- Snap to your existing processes to Slack, no need to learn a new tool
Support your customers in Slack Connect!
- Create cases from customer messages in one-click
- Keep customers posted with automated status updates
- Structured experience, at the speed of Slack