Increase Stickiness & Adoption: Workspace Chat encompasses every employee; get exposure to all of them.
New Sales Opportunities: Go beyond the set of employees with Salesforce with a new add-on offering or tier. Or, present a new feature to show retention value.
Low Effort: Centro has figured out all the heavy lifting. No new engineering cycles.
Quick Facts
Massive Market:
150,000 Salesforce Customers
200,000 Slack Customers
1,000,000 Microsoft Teams Customers
Attention: Average users spends 9 hours a day connected to Workplace Chat, 90 minutes directly.
Dynamics:
Slack: large in ESMB through Commercial
Teams: large in Commercial through Enterprise
Many companies have both Slack and Teams
Access: Entire company on Workplace Chat, not just a subset like on Salesforce.
Slack Features
Customizable Forms: Create customizable forms that work on any object and support all Salesforce data type and features (think Record type, dependent picklists, etc). These forms can be filled in without a Salesforce license, but still be monetizable!
Advanced Workflow Triggers: Trigger off message posts, emoji reactions, message shortcut, or even create your own slash commands!
Record Blocks: Expose your object's data to the right user in the right channel or DM with any action you see fit.
Salesforce Features
Embedded Slack/Teams Chat: Replace Chatter with our component that links Conversations in Microsoft Teams or Slack to your object's page layouts.
Automate with Flow: Centro ships with a dozen Flow elements to automate anything between your objects and Slack or Teams.
Powerful Objects: Linked Conversations and Message Queue allow for major customizations.
Teams Features
Parity with Salesforce & Slack Features: Nearly all of the Slack features are avaialble (some differences between Slack and Teams as platforms of course)
Further UI Flexibility: Teams UI framework is less rigid than Slack, and includes a List View component that can be customized!
Agentforce Compatible: Have an Agentforce Agent of your own? We have Agentforce in Teams that will automatically surface your Agent!
